FREQUENTLY ASKED QUESTIONS
I have a new or used Vauxhall on order, what will happen with my delivery?
At Vauxhall, the health and well-being of our customers, Retailers and colleagues is our number one priority. Vauxhall and its network of Retailers will continue to respond to the latest guidance and advice from the World Health Organisation and UK Government with everyone’s health and well-being our primary concern. Following the statement from the Prime Minister on Monday 23rd March, we intend to continue to fully support the Government efforts to control the spread of the virus. Our physical showrooms across the UK will therefore temporarily close until the end of the shutdown period. Southern will be contacting all customers that are currently expecting delivery of a new or used vehicle, have a vehicle onsite for service or have an upcoming booking with an update to make suitable arrangements to support everyone.
Work is due on my vehicle, can I visit Southern, or should I delay the booking?
Where feasible and permitted in accordance with Government instructions, Vauxhall workshops intend in the majority of cases to remain open at a reduced level to cover the essential requirements as laid out by Government of MOT, roadside recovery & breakdown, emergency repairs and importantly to provide a service facility for ‘Key workers’, providing loan vehicles if required. If you are not a key worker and your vehicle is due any service, maintenance or repair work, please contact Southern who will be able to advise you on the best course of action.
My MOT Test is due, can this work still be carried out?
If your MOT is due to expire on or after 30th March 2020, your MOT will automatically receive a 6-month MOT exemption, as detailed on the Government website. It is however important that you keep your vehicle safe to drive and if you need any help checking your vehicle, please contact Southern.
Is the Vauxhall Assistance Breakdown Service still available?
If we have provided you with a breakdown recovery service, this will be available 24 hours a day unless the Government instructions mandate that this is not possible. Vauxhall use the RAC for premium breakdown service. Please refer to their website to see how they are responding to COVID-19.
Will my warranty/LifeTime Warranty be affected if I do not get my service/repair done?
We fully understand that the current restrictions may mean that your scheduled service cannot be performed at the time or mileage required so the Service Schedule will be extended by up to 3 months / 1800 miles. As long as you meet this extended service schedule your warranty will not be affected. Customers whose vehicles are approaching the end of the manufacturer’s warranty should be reassured that if they experience a defect once the warranty has expired, that would have been detected if the maintenance was performed at the normal time, that these repairs will be accepted by Vauxhall as covered by Warranty. It is also worth mentioning that our parts warehouses continue to remain open and operational to ensure the supply of parts to support your operations and those of a critical public service and to assist the continued mobility of key workers.
My Vauxhall Service Plan contract has expired/is due to expire, what shall I do?
If you have a Vauxhall Service Plan, Vauxhall will extend the Service Schedule to up to 3 months / 1800 miles, to cover any cases where vehicles cannot be serviced in line with the original service schedule. Please ensure you contact your local Vauxhall Retailer to arrange for it to be serviced within these extended Service intervals.
My vehicle has a recall, what should I do?
If your vehicle requires a safety related rework please contact your local Vauxhall Retailer with your registration number at hand and they can advise you on the best course of action.